Business Communication | Noise

NOISE:

Noise can be defined as a physical sound or a mental disturbance that disrupts the flow of communication as the sender or it perforce distracts the receiver . According to this definition . Noise can be classified into :

1.     Physical

2.     Psychological

PHYSICAL NOISE

Physical noise is that sound which emanates from the surroundings and hampers the listening process , e.g, while speaking on the telephone , disturbances might hinder the smooth , transmission of message or just at the time when the sender wishes to transmit an important point, there might be a queer squeaking sound . Physical noise is not all that difficult to manage .It can be done away with at the time of communication by ensuring that all channel are in proper functioning order. For example, Often, companies have soundproof room for discussion

 PSYCHOLOGICAL NOISE

While care may be taken to eliminate possibilities of physical noise, problems arise at the time when psychological noise plagues either the sender or the receiver. Whenever there is psychological noise, it result in (un) welcome ideas or thoughts crowding the mind, which are of move relevance than the ensuring communication to either of the participants. Listening, as a result is hampered and response are not well formulated. Some of the common forms of noise are metal turbulence, preoccupation ego hang-ups, anxiety, tiredness, pre-convered ideas and notions. These are mostly involuntary and no cause can be assigned to them.

What is important is awareness about these factors; the sender at a particular moment might be disturbed by psychological noise. If he is aware of the mental turmoil and knows that it would disturb his listening process he should, at the time of communicating, carry apiece or paper and a pen or pencil to hot down points or comments of the receiver, on the other hands, the receiver might also be distracted by psychological noise. Outward manifestations of this disturbance would be in the form of restless tapping on the table, looking in other directions, shifting restlessly, changing positions, etc. these are just some of the means through which the sender can gauge the presence of psychological noise in the mind of the receiver. To make more meaningful and successful communication, the sender should try trough certain strategies to draw the attention of the receiver. He can do this by entering into a question/answer session or asking for advice. Both these devise would, to a great extend, remove the element of psychological noise.

Posted in: Noise