Channels of Communication - Internal and External Communication

Internal Communication When communication flows from one person or part to the other within an organization it is called internal communication. It is intra-company communication. Through this type of communication manager leads, guides, directs, motivate, counsels, informs his subordinates. Internal communication has the following channels, or kinds. Horizontal / Crosswise Communication It is communication that flows between personnel in one department and personnel of equal, lower or superior status in other department. Voluntary channels...

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Quote of the Day – Business Writing Principles

A Golden Rule:   "   Do to the other as you wish to be done by  ...

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Business Writing - Correction of Sentences

We allow 2 percent discount for cash payment. (Change into you-attitude) You will earn 2 percent discount if you pay cash. Please find enclosed herewith copy of the report which is 15 pages in length. (Eliminate wordiness) Enclosed is a copy of 15 page report. Men and ladies go hand in hand in all walks of life. (Use parallelism) Men and women go hand in hand in all walks of life. Your letter is not clear at all. I cannot understand it. (Be tactful and courteous) If I understand your letter correctly… I am sorry I cannot send you the booklet...

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Business Writing - Words and Phrases you Should Avoid

To improve your writing skills you should not use wordy, dangling, trite and common place jargons, phrases, words and gobbledygook. Clichés create nothing but bad impressions on the reader. The following is the list of some of jargons that you should avoid. Advise (we advise you that…) And oblige As per Beg Duly Esteemed Herewith State Thanking you, thanking you in anticipation Wish to say, wish to state, would like to say Acknowledge receipt of, hereby acknowledge Dated Regards, Hereby Above mentioned of stated In order to. Attached herewith...

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Business Writing - Seven Principles to Develop your Writing Skills

Irrespective of your age factor you can improve your writing skills if you want to. Writing ability is the key to success in the modern business. The following tips will help you develop it. 1. Learn Grammar: No language goes without grammar. Knowledge of grammar is essential for writing, speaking, understanding and listening. 2. Increase your word power: Thesaurus of words augments your writing power. It also aids reading. The greater the vocabulary you have the better the author you will be and you will have a better command over the...

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Business writing principles (9c’s)

After planning steps in communicating the message have been completed we have to consider specific writing principles to help us choose right words, syntax and sentences for our letters, reports and memorandums. These principles are as follows 1. Correctness 2. Conciseness 3. Clarity 4. Completeness 5. Concreteness 6. Consideration 7. Courtesy 8. Confidence 9. Conversational tone Let’s discuss each one in detail. Correctness: To be correct in communication the following principles should be borne in mind: 1. Use the correct level of language. 2....

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Business Communication - Influence of Attitudes, Opinions and Emotions

When information is according to our hopes, vies and attitude we tend to accept it and react favorably. On the other hand if he information is against our will, desire or attitude we tent to reject it or react negatively to it or even toward the informer. Rejecting, distorting and avoiding are three undesirable negative ways that a receiver reacts to unfavorable information. Emotions Emotional condition of a communicator is important when he receives or sends the message. Undesirable emotions like anger, fear, hatred and worry adversely affect...

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Business Communication - Avoid Frozen Evaluation

To avoid frozen evaluation the following are the panaceas: Allowing for individual difference: In communicating, this element is essential because no two persons are identical in physique, mind and communication. One customer or employee will be certainly different from the other. You must trim the message to the requirement of an individual. Allowing for difference in degree: It is essential to avoid frozen evaluations it is not justified to declare a product as good or bad ignoring the middle areas of quality. Extreme comments should be avoided....

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Business Communication - Comprehension of Reality

Reality is always changing. Everyone’s sensory perceptions are limited, and his mental filters are unique. The meanings of words are not in the words; they are reality in different ways and not alike. Lack of comprehension of reality has the following problems. Abstracting Abstracting refers to filtering of information received. When we abstract, we actually concentrate on some details and omit others. Abstracting creates distortion, twisting etc. in the message. If trimming in communication is essential it should be done honestly rather than...

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General Communication Principles and Problems

Communication has barriers. What you send is not received by the receiver in the same sense as you intended. The following principle should be followed to improve communication. Interpretation of Words A basic general principle of communication is that the words, symbols which the sender uses in sending the message must have the same meaning in the mind of the receiver, so that the message send and the message received is identical. If the symbols of communication are not correctly understood the objective of communication will be foiled or there...

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Business Communication - Planning Steps for Communication

There are six planning steps before we transmit our message:       Know the purpose of the message        Visualize your reader ( or listener )        Choose the ideas to transmit        Get all the facts to back uo these ideas        Organize your ideas in the most effective order        Revise and proofread Know the purpose When you are arranging business communication you must know the purpose clearly. You must know why...

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Quote of the Day – Process of Communication

Do you ever wonder if what you think is really what you think?ORDo you just want yourself to think you think that so you won’t have to think about what you really think? Fr...

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Business Communication - Factors, Elements, Process of Communication

The following are the factors or elements of communication:1.       Sender2.       Message3.       Medium4.       ReceiverThe process of communication may be elaborated as follows: Thought > Encoding > Transmitter > Noise and Barriers > Receiver > Decoding > Idea Received. The factors of communication have the following Elaboration: Sender Thought Sender is the person who communicates the idea, understanding...

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Business Communication - Formal and Informal Language

There are two types of standard language. The language we speak at home, with friends is informal. It is like casual clothes which people use on informal occasions. Formal language on the other hand is used in offices, businesses and other formal occasions. It is like a suit or dress for public and formal situation. Formal Language: We use formal language when we are dealing with serious business affairs. The situations which call for it include the following:Applications for jobsLetters to public and utility companiesBusiness lettersBusiness...

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Communication Skills

When two persons get together communication skills are required. Professors, leaders, doctors, politicians, teachers, singers, professionals, religion leaders all required effective communication skills for success in their career. The following communicates ability and skills are required for success in business career. 1. Must be able to communicate effectively with all levels of management. 2. Must have substantial experience, training in oral and written communication and demonstrate good writing skills. 3. Be able to prepare special analyses,...

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Communication is Life Blood of the Organization

Communication is life and life is communication. It starts with birth and continues till death. The very success of an organization is built upon effective communication. It establishes relationship between the superior and the subordinate, and the quality of relationship revolves around the nature of communication. The business of an organization is run on interchange of information, plans, ideas, proposals, use of data and conducting discussions, meetings and research which are all different forms of communication. In an organization the...

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Some Important Facts about Communication

It will be noted with interest that successive transmissions of the same message are decreasingly accurate. Note the following carefully: 1. In oral communication around 30 percent of the information is lost in each transmission. 2. Even written communication is subject to some loss of meaning in transmission. 3. Equally serious is poor retention of information. Studies show that employees retain online 50 percent of communicated information, and supervisors only 60 percent. Another study shows that there is a tremendous loss of information,...

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Definition Of Communication

   Every human is incessantly communicating within himself and with the outside world. He is continuously busy thinking, viewing, seeing, listening, speaking, writing, reading or making verbal communication. From a layman to a chef de voute communication plays a tremendously vital role throughout his life. Communication is life and life is communication. Modern life and business cannot go without televisions, V.C.R and DVDs, Telephones, fax, Mobile Phones, Internet and computers which are strong media of communication. The quality of...

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