NOISE:
Noise can be
defined as a physical sound or a mental disturbance that disrupts the flow of
communication as the sender or it perforce distracts the receiver . According
to this definition . Noise can be classified into :
1. Physical
2. Psychological
PHYSICAL NOISE
Physical
noise is that sound which emanates from the surroundings and hampers the
listening process , e.g, while speaking on the telephone , disturbances might
hinder the smooth , transmission of message or just at the time when the sender
wishes to transmit an important point, there might be a queer squeaking sound .
Physical noise is not all that difficult to manage .It can be done away with at
the time of communication by ensuring that all channel are in proper
functioning order. For example, Often, companies have soundproof room for discussion
PSYCHOLOGICAL NOISE
While care
may be taken to eliminate possibilities of physical noise, problems arise at
the time when psychological noise plagues either the sender or the receiver.
Whenever there is psychological noise, it result in (un) welcome ideas or
thoughts crowding the mind, which are of move relevance than the ensuring
communication to either of the participants. Listening, as a result is hampered
and response are not well formulated. Some of the common forms of noise are
metal turbulence, preoccupation ego hang-ups, anxiety, tiredness, pre-convered
ideas and notions. These are mostly involuntary and no cause can be assigned to
them.
What is
important is awareness about these factors; the sender at a particular moment
might be disturbed by psychological noise. If he is aware of the mental turmoil
and knows that it would disturb his listening process he should, at the time of
communicating, carry apiece or paper and a pen or pencil to hot down points or
comments of the receiver, on the other hands, the receiver might also be
distracted by psychological noise. Outward manifestations of this disturbance
would be in the form of restless tapping on the table, looking in other
directions, shifting restlessly, changing positions, etc. these are just some
of the means through which the sender can gauge the presence of psychological
noise in the mind of the receiver. To make more meaningful and successful
communication, the sender should try trough certain strategies to draw the
attention of the receiver. He can do this by entering into a question/answer
session or asking for advice. Both these devise would, to a great extend,
remove the element of psychological noise.
